Last year an individual representing themselves from U.S. Energy (Government Agency?) came to my house promising significant savings over my current natural gas provider and setting a fixed rate for five years.
He even offered an opportunity to help the environment by guaranteeing so many therms would be geothermal. That of course costs an additional $5/therm.
Sounded good. Save money now and guarantee a low rate into the future.
Silly me… or shame on U.S. Energy Savings Corp?
It also appears that they are the same or part of Energy Savings Group.
Well, I got my first bill from them and my jaw dropped. Previously I was paying about $40 per month on my providers budget plan which breaks your average usage up so you don’t have periods of large payments.
My budget plan with U.S. Energy Savings Corp is $136 per month plus $20 per month to my billing people. So with a bit of math, I am paying $116 more per month for something that was supposed to save me money.
I immediately called U.S. Energy Savings Corp and was routed to a call center in India. The rep tried to convince me that the markets change and I was better off by staying on the program. Well, for $116 a month, I’ll take that risk.
She finally agreed to cancel my service as a “customer service courtesy.”
(It really bugged me that she asked if she could call me by my first name, I said yes, and she continuously called me Mr. David)
I will be watching my bill closely because what I have read is that the cost is first, not fixed, and second, there may be a cancellation fee which this rep did not indicate to me.
Afterwards, I proceeded to the Better Business Bureau and logged a complaint. They make it very easy to do now.
Then with a little more research, I find out that the Illinois Attorney General has filed a suit against U.S. Energy Savings Corp in February 2008 for deceptive sales practice.
I feel dumb for being duped, but at least I am not alone. I will update this as I get more information.